Customer experience FAQs

How does VIP Membership work?

Add VIP at checkout. Your first month is free, then $20 monthly. Members receive extra savings, free standard U.S. shipping, and double rewards. Cancel anytime.

Do you have a subscription program?

Yes. Subscribe on eligible items, choose every 2–12 weeks, and lock in 25% off. Edit or cancel from your account.

Can I customize my own blend selection?

TrehaForté SELECT and SELECT Tea Chest let you build 20 or 40 pyramids from our most popular blends.

What is trehalose?

A naturally occurring disaccharide used in pastry and beverages. It is less sweet than sucrose and helps foods stay moist and stable.

Are the pyramids microwave-safe?

No. Steep in a cup or pitcher; do not microwave the infuser.

Still curious? Read our story.